Shipping Policy

Introduction

At ZeligaShop, we want your storage shed order to arrive safely and on time. This Shipping Policy explains our shipping coverage, processing times, delivery estimates, order tracking, and what to do if your package is delayed, damaged, or lost.

Shipping Availability

ZeligaShop currently offers shipping within the United Kingdom only.

At this time, we do not ship orders internationally or to locations outside the United States.

Free Shipping

ZeligaShop offers free shipping on eligible orders. Any applicable shipping charges or delivery conditions will be clearly displayed during checkout before you complete your purchase.

Order Processing Time

Orders are generally processed within 1–2 business days after successful payment and order verification.

Orders placed on weekends or holidays may begin processing on the next available business day.

Processing time refers to the time required to prepare your order for shipment and does not include the transit time after the order has been shipped.

Shipping Time

After your order has been processed and shipped, the estimated delivery time is generally 5–7 business days.

Delivery times are estimates and may vary depending on your shipping address, carrier operations, weather conditions, holidays, or other circumstances outside our control.

Order Tracking

Once your order has been shipped, ZeligaShop will provide tracking information when available.

You can use the tracking information provided in your shipping confirmation to monitor your package and view the latest available delivery updates.

Please allow some time for tracking information to become active after your order has been shipped.

Delivery Address

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please carefully review your:

• Full name
• Street address
• Apartment, unit, or suite number, if applicable
• City
• State
• ZIP code
• Phone number

ZeligaShop is not responsible for delays or additional costs resulting from an incorrect or incomplete shipping address provided by the customer.

Delayed Shipments

Although we work to meet our estimated delivery times, shipping delays can occasionally occur due to carrier delays, severe weather, holidays, high shipping volumes, or other circumstances beyond our reasonable control.

If your order has not arrived within the expected delivery timeframe, please contact our customer support team. We will review the available tracking information and assist you with the next steps.

Lost Packages

If your tracking information indicates that a package has been delivered but you cannot locate it, please first check with household members, neighbors, and the delivery location specified by the carrier.

If you still cannot locate your package, contact ZeligaShop as soon as possible with your order number and tracking information. We will review the available information and work with the appropriate carrier where applicable.

Damaged Packages or Products

If your storage shed or any part of your order arrives damaged, please contact ZeligaShop promptly.

To help us resolve the issue efficiently, please provide:

• Your order number
• A description of the damage
• Clear photographs of the damaged product
• Photographs of the packaging, if applicable

Our customer support team will review the information and advise you on the appropriate next steps.

Incorrect Items

If you receive an item that does not match your order, please contact us as soon as possible.

Provide your order number and details of the product you received. We will review the issue and provide instructions for resolving the problem.

Shipping and Returns

Shipping information does not replace or modify our Return and Refund Policy. If you need to return an eligible product, please review our applicable return requirements and contact us before sending an item back.

ZeligaShop currently offers a 14-day return period for eligible purchases, subject to the terms of our Return and Refund Policy.

Customer Support

If you have questions about shipping, delivery, tracking, or your order, our customer support team is available to assist you.

ZeligaShop Customer Support

Phone: +44 7441 464449
Email: support@zeligashop.com

Business Address:
15 Cunnery Rd
Manchester M60 2WB
United Kingdom

Business Hours:
Monday – Friday: 9:00 AM – 5:00 PM
Saturday – Sunday: Closed

We aim to respond to customer inquiries within 1 business day during our normal business hours.

Policy Updates

ZeligaShop may update this Shipping Policy from time to time to reflect changes to our shipping services, delivery methods, carriers, or business practices. Any updates will be posted on this page with a revised “Last Updated” date.

Contact ZeligaShop

For shipping or delivery questions, please contact us:

Email: support@zeligashop.com
Phone: +44 7441 464449

ZeligaShop
15 Cunnery Rd
Manchester M60 2WB
United Kingdom