Payment Policy

Introduction

ZeligaShop is committed to providing a secure, convenient, and transparent payment experience for every customer. This Payment Policy explains the payment methods we accept, how payments are processed and verified, and what happens if a payment is declined or a refund is issued.

Accepted Payment Methods

ZeligaShop currently accepts the following payment methods:

• Visa
• Mastercard
• American Express
• Stripe
• Apple Pay
• Google Pay

Payment options available at checkout may vary depending on your device, browser, location, and eligibility.

Secure Payment Processing

ZeligaShop takes the security of your payment information seriously. Payments are processed through secure payment technology and protected using SSL encryption to help safeguard information transmitted between your device and our website.

ZeligaShop does not intentionally store complete payment card details on our website. Payment information may be handled by our authorized payment processors in accordance with their applicable security and privacy requirements.

Customers should always make payments through the official ZeligaShop checkout and should never send credit or debit card information by email, text message, or other unsecured communication.

Payment Authorization and Verification

When you place an order, your selected payment provider may authorize and verify the transaction before payment is completed. This process may include security checks designed to confirm that the payment method is valid and that the transaction is authorized by the account holder.

ZeligaShop reserves the right to request additional information or verification when reasonably necessary to protect customers and our business from unauthorized transactions or fraud.

An order is not considered fully confirmed until the payment has been successfully authorized and accepted.

Order Confirmation

After your payment has been successfully processed, ZeligaShop will send an order confirmation to the email address provided during checkout.

Your confirmation may include:

• Order number
• Products purchased
• Order total
• Billing and shipping information
• Payment confirmation
• Delivery information, where available

If you do not receive an order confirmation after completing payment, please contact our customer support team.

Currency and Pricing

All prices on ZeligaShop are displayed in U.S. Dollars (USD).

If your bank or payment provider uses a different currency, your payment provider may convert the transaction into your local currency. Any currency conversion rate or related fee is determined by your bank or payment provider and may vary.

ZeligaShop recommends checking the final order total carefully before completing your purchase. Any applicable taxes, delivery charges, or other mandatory costs will be presented during the purchasing process as applicable.

Failed or Declined Payments

A payment may be declined for several reasons, including:

• Incorrect card information
• Insufficient available funds
• An expired payment card
• Bank or payment-provider restrictions
• Security or verification issues
• Incorrect billing information
• Technical issues with the payment provider

If your payment is declined, please verify your payment information and try again or use another available payment method.

If you believe your payment was incorrectly declined or you need assistance completing your order, please contact ZeligaShop Customer Support.

Refunds

When a refund is approved in accordance with our applicable refund and return policies, ZeligaShop will process the refund to the original payment method used for the purchase, where possible.

Refund processing may take 1 to 2 business days after the refund has been approved and initiated. Your bank, card issuer, or payment provider may require additional time before the refunded amount appears in your account.

The exact timing of a refund may therefore vary depending on the payment method and financial institution involved.

Nothing in this Payment Policy limits or excludes any refund or cancellation rights that customers may have under applicable consumer protection laws.

Fraud Prevention and Transaction Security

ZeligaShop uses reasonable security measures to help prevent fraudulent transactions, unauthorized payment activity, and misuse of our website.

We may review or restrict an order when a transaction appears unusual, suspicious, unauthorized, or potentially fraudulent. In certain circumstances, we may contact the customer to request additional information or verification before processing an order.

If we are unable to reasonably verify a transaction, ZeligaShop may cancel the order and, where applicable, issue a refund to the original payment method.

Customers are responsible for providing accurate billing and contact information and for keeping their payment credentials secure.

Customer Support

If you have questions about a payment, order confirmation, declined transaction, or refund, our customer support team is available to assist you.

ZeligaShop Customer Support

Phone: +44 7441 464449
Email: support@zeligashop.com

Working Days & Hours:
Monday – Friday: 9:00 AM – 5:00 PM
Saturday – Sunday: Closed

Business Address:
15 Cunnery Rd
Manchester M60 2WB
United Kingdom

Please include your order number when contacting us about an existing order so that we can assist you more efficiently.

Changes to This Payment Policy

ZeligaShop may update this Payment Policy from time to time to reflect changes to our payment methods, payment processors, security practices, or applicable requirements. Any updates will be posted on this page with a revised “Last Updated” date.

Contact ZeligaShop

If you have any questions regarding this Payment Policy or the payment process, please contact us using the information provided above.

ZeligaShop
Email: support@zeligashop.com
Phone: +44 7441 464449